Exchange & Return Policy

Please share your query via email. Click the below options to raise query/request (also share your order id. Eg: SAP-17110 in the email). 

Please do not send multiple emails fo the same query as it will cause confusion while providing proper resolution. And also please use one email thread for the queries  🙏

For Exchange Email - Click Here

For Return Email - Click Here

Please give us upto 4-6 working hours to reply to your mail and provide proper resolution. Thank you for your cooperation.  

Exchange & Return Policy:

  • Kindly note that all exchanges and returns are accepted only after the customer informs us of any issue within seven days of delivery.
  • In case of a size issue or the wrong product received, you can raise the exchange request within seven days of delivery of the product (including the day of delivery).
  • We can exchange the product with another size or the correct product of the same value. There are no extra charges and we can arrange the reverse pickup.
  • If the value of the new exchange product is higher then there will be extra charges (difference in the amount of product). It needs to be paid online.
  • The products must have the original sticker label attached, should be folded properly and should be packed properly so that it is not damaged in transit. Without it, the exchange will not be processed.
  • We do refunds only in genuine cases of delivery of defective products and on no other grounds. In the event of delivery of defective products, you have to send an email to our customer support executives at support@soulandpeace.com along with the details of the order, the nature of the issues, and photographs of the defective product.
  • In some exceptional case if return is accepted (no delivery issue and correct order delivered) then Rs 100 will be deducted from the refund. The amount deducted is for the reverse pickup service provided, because the cost of logistics have significantly increases in the recent times. 
  • The refund will be provided in the form of a store coupon code that you can use at soulandpeace.com to order a new product.
  • The store coupon code will be provided within 24 hours after the refund request is accepted.
  • Also, do note that the colour of the T-shirt and design may slightly vary from the ones displayed on our website, social media pages and ads.
  • Returns and refunds are not possible if there is a slight variation in the colour or design of the product delivered.
  • Also, in the event, on our verification, it is observed that the defect is incurred due to any of your actions or omissions, then we will not be responsible for refunding the amounts paid to you.
  • To avoid such issues. Do not accept the damaged package at the time of delivery.
  • We reserve the right to refuse any returns or exchanges if we determine that the merchandise does not qualify for it.
  • Exchange/Return requests will only be processed once per order.
  • In some exception case if exchange is processed 2nd time Rs 100 will be charged extra. 
  • Any Product Used/Washed Once Cannot be Exchanged or Refunded.
  • You can cancel your order within 6 hours after the order is placed. After that, the order enters the processing phase and it is difficult for us to cancel the order. If the request for cancellation is raised after 6 hours Rs 150 will be deducted from the refund amount provided that the order is not shipped. And if the order is shipped and then is rejected at the time of delivery in that case also Rs 100 will be deducted from the refund amount. The amount is deducted because of the shipping changes and the processing charges incurred by us. The amount will be returned through upi, gpay or bank transfer in 4-5 working days.
  • Cash on Delivery Charge is not refundable. In case if COD amount is not charged then it Rs 99 will be deducted from the refund amount. 
  • We have right to charge extra for reverse pickup Rs 150/500gms. It can be charged online or can be deducted from the refund amount. 
  • Any product bought during the sale or with a discount code will not be eligible for a refund.
  • Free exchange on Size issues but no Refund on Size issues.
  • All disputes are subjected to Chhattisgarh jurisdiction only.

Working Hours: 10 AM to 7 PM (Monday to Saturday) & 10 PM to 3 PM (Sunday)